It's my job to make sure security is defined properly, that we have regular backups, that server infrastructure is solid. I manage the team supporting Retail Pro as well as the POS system architecture. I need them to be able to dedicate brain power to engaging customers rather than operations and figuring out technology.ĬM: My main role is to ensure stability, recoverability, and performance of Retail Pro. I need our technology to simplify the job for them so they can do their work well and with less errors. I've got 16-year-olds who have a lot of tasks to do – manning the POS, greeting customers, answering the phone, etc. RL: I work on thinking through the operations and streamlining to create the smoothest process for our employees and customers. What is your focus in this new operations role you've taken on? Having worked on every team is actually really helpful for my current role, since it gives me an understanding of what's important in each of those departments. My role is new and was created for the purpose of streamlining operations, figuring out how to complete tasks with less errors, making processes more efficient. RL: I've been with Shoe Station for 26 years in various capacities: I've been in store management, I've been the backup POS tech support guy, in sales, in marketing, and now I am in the operations capacity. Randy, tell us about your role at Shoe Station. How Shoe Station Uses Unified Data in Retail Pro POS to Build Customer-Centered Operations Barkin and features a comprehensive e-commerce site, and community partnerships with United Way of Southwest Alabama, Distinguished Young Women, and The University of South Alabama's Mitchell College of Business. Shoe Station was founded in 1984 by Terry S. ![]() Shoe Station is one of the nation's largest independent shoe retailers, with 21 large open-shelf shoe stores in five Southeastern states, plus an online store. We interviewed Shoe Station’s Randy Lambert, VP of Operations, and Chris Morton, head of IT, to hear how they use Retail Pro to optimize their operations and retail more efficiently.
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